When I was in, I was top scoring performer, but then I resigned because I was part of one of the newer acquisitions, and they were way eager to put the product I was working for in their support model, The Factory. Seems like they catched up people cheating on the ccat and took measures, but this has only alienated them to the talent tool. They will have you connect your cell phone to zoom session, they make you film the area around you where you are taking the exam and then they have you put your cellphone filming the keyboard/desk. If you manage to score the ccat and move forward, eventually, you will have to do another ccat, but this one is proctored. With the new changes, if you dont score 35, a solid 35 on the initial ccat test, you wont move forward in the hiring process and you get banned for 6 months for a retry. When I got it, there where some aptitude test, basic knowledge test and then the human interview process. Now I'll elaborate more about the recent changes to the hiring process. They have runbooks to solve all problems and the L1s work by those and if they cant find a solution in the runbook, they elevate it to L2. They have a Hive Mind mentality towards the support process. Most of the products that they already have, are pretty much square in their functionality, a piece of relative simple functionality, some software and some products are really complicated. Central Support/The Factory(as they call it internally)handles the support for all their products, while Acquisitions analyzes and digest new acquisitions and assimilates them into the collective. They work by purchasing other products/companies and add them to their portfolio of products.Ĭrossover does the hring/HR/payroll part. Crossover itself is just one company out of of a portfolio of business that ESW Capital has(this is the parent company). The pay is way above average for anyone now based in the US. The process was challenging but not extreme(when I got in). I worked for Crossover as an L1 Tech Support.
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